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Shipping FAQ

How will I know when my order has shipped?
You will receive a tracking number; it will be sent to the email address you provided. Receipt of the tracking number is the official notice that your order has shipped. If you have not received a tracking number, your order has not shipped (except in very special and rare cases).
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USA Shipments - $6.00 Shipping, All Products
• $6.00 shipping using US Postal Service Priority Flat Rate.
• No minimum purchase requirements. Ever.
• A shipping confirmation number will be emailed when your order ships.
• ONCE THE ORDER HAS SHIPPED, transit time is generally 2-3 days (longer during holidays).
• Alaska and Hawaii: At Brown Dog Offroad, you're part of the USA and get $6.00 shipping, too! Allow 3-4 days transit (longer during holidays).
• USA Territories: You also get $6.00 shipping! (Be sure to allow at least an extra day.)
• APO/FPO (military forwarding addresses): Expect the normal delays. However, we still ship for only six bucks! (And thank you for protecting us.)
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APO/FPO/DPO US Military, US Territory Shipments
• At Brown Dog Offroad, you also get $5 shipping on your entire order.
• Be sure to allow extra time for normal U.S. postal priority mail delivery delays.
• And a special note for our military friends: thank you for protecting us. We truly appreciate your sacrifice.
• See USA Shipping (above) for more details.
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Canada/Mexico Shipments
• We use USPS (United States Postal Service) Flat Rate Priority Mail for all products.
• Bolt packages, bushings, CR2569: US$19.95
• All Motor Mounts, Motor Mount Lifts, B2569 Brackets: US$40.95
• Super Brackets, Xtreme Kits, and Stock Height Super Kits - US$78.90
• Super Kits with Motor Mount Lifts - US$94.90
• Customs/VAT - You are responsible for VAT, duty, and any other international fees.
• All normal customs documents will be included with shipment.
• A shipping confirmation number will be emailed when your order ships.
• If you prefer a different shipping service, call 480 626-4644 or email info@browndogindustries.com.
• We will do our best to accommodate special requests.
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International Shipments (Outside USA, Canada, and Mexico)
• We use United States Postal Service (USPS) International Flat Rate Priority Mail for all products.
• Bolt packages, bushings, CR2569: US$23.95
• All Motor Mounts, Motor Mount Lifts, B2569 Brackets: US$59.95
• Super Brackets, Xtreme Kits, and Stock Height Super Kits - US$97.90
• Super Kits with Motor Mount Lifts - US$137.90
• Customs/VAT - You are responsible for VAT, duty, and any other international fees.
• All normal customs documents will be included with shipment.
• A shipping confirmation number will be emailed when your order ships.
• If you prefer a different shipping service, call 480 626-4644 or email info@browndogindustries.com.
• We will do our best to accommodate special requests.
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Phoenix Area Customers - No local pickup.
• Our insurance does not allow for pick-up, thus we do not have a retail store front.
• All product is shipped, even for local customers. Sorry.
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Is my product in stock? If not, how long will production take?
• Unfortunately, we are unable predict sales volumes with 100% accuracy.
• Our web software is not able to indicate if a product is in stock or not.
• If the product you've ordered is not in stock, we will make it as soon as possible.
• If you're planning to upgrade your rig, don't wait until the last minute to order your mounts and/or brackets.
• If the product you order is in stock, you will receive a shipping confirmation number the same or following day.
• If the product you've ordered is not in stock, we will do our best to make it promptly. You may receive all or several of these email notifications:
- sequenced for production,
- 3-5 days until shipping,
- 12-48 hours,
- when it ships, a tracking number is emailed.
• Remember, we are the manufacturer! We do not have distributors. There is no such thing as a back order while waiting for product to be shipped across the ocean.
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Emergency Orders and Shipments
If you have special requirements...like your engine is sagging and a tow truck is out of the question...do not order on line, but call us at 866-401-3877 or email info@browndogindustries.com. If you must order on-line, be sure to include the nature of your emergency in your comments. We can usually work out something to expedite production and/or give you some cool ideas on how to get out of your bind.

If you absolutely cannot wait for USPS Flat Rate, you're welcome to pay for FedEx service. Because Brown Dog Offroad products feature more steel, they are weighty. Most customers find FedEx overnight and second-day service extremely expensive.
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